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How slotaladi Handles Your Personal Information

Your account data stays with us — not shared, not sold, not handed to third parties without your knowledge. This page covers what we collect when you play, deposit via DANA, OVO, or GoPay, and contact our support team, and what you can do…

Account Data ProtectedWallet Info SecuredIndonesia-Focused PolicyYour Rights ExplainedContact Us Anytime
slotaladi How slotaladi Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or remove the personal data we hold on your account, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly. Players in Tangerang and across Indonesia can expect a response through the same contact paths.

Team online

Live Chat

Open the chat widget from any page on slotaladi. Available during peak Indonesia hours for account and privacy queries.

Email Support

Send your data request to our support address. Include your account email and the specific data action you need — access, correction, or removal.

Help Centre

Our help section covers common privacy questions, including how to update your wallet details or request a full account data export.

HOW WE PROTECT YOUR DATA

Security, Cookies, Retention and Your Rights

We keep your data only as long as it serves a clear purpose — active account management, transaction compliance, or fraud prevention. Once that purpose ends, records are deleted or anonymised on a rolling schedule. Here is how each area of data handling works on our end.

Account Security Login sessions are protected with OTP verification. Suspicious access from a new device triggers an additional check before your lobby or wallet history is shown.
Cookie Control We use session cookies to hold your lobby state and preference settings. No advertising trackers are placed via our cookies. Clear them anytime via your browser settings.
Data Retention Transaction records tied to DANA, OVO, and GoPay deposits are kept for the period required under applicable operator rules. Personal profile data is removed on account closure request.
Your Rights You can request a copy of your stored data, ask us to correct inaccuracies, or ask for deletion where no retention obligation applies. Submit requests via live chat or email.

Privacy Policy — Common Questions

Real questions about how your data works on slotaladi. If your question is not here, our support team can help directly via live chat or email.

We collect your name, email, and the e-wallet details you link — such as your DANA or OVO account identifier. Device and session data is also logged for security purposes.

We do not sell your data. We share only what is required with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers bound by confidentiality obligations.

Active account data is held while your account remains open. Transaction records for DANA, OVO, and GoPay deposits are kept for the period required under applicable operator and financial rules.

Yes. Send a request via live chat or email with your registered account address. We will compile the data we hold and deliver it to you within the timeframe local law requires.

Submit a deletion request through our live chat or support email. We will remove data where no retention obligation applies and confirm once the process is complete.

No. Wallet authentication and credentials stay within each payment app. We log transaction references and amounts for account records but never store your wallet PIN or login credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.